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They locked his money up despite him proving his identity two times them unlocking it then relocking it when he tried to spend any of it. He had a business loan transferred in (he is a sole proprietor, and was told by the sba a business account wasnвЂ™t necessary if he didnвЂ™t already have one) he opened the new account with this bank because he was told that he should keep any and all transactions from it in a separate record for loan forgiveness reasons.

I have asked for a manager to call me back, but my next option is to go to the press. It's getting longer and longer and vaguer and vaguer and there is no one who can help other than the generic customer service rep. I called back today (05/05) and was told that my money may now take up to 6 weeks to be returned. I have filed complaints with the FTC, the FDIC, the CFPB and the BBB trying to get to the bottom of it. They won't tell me who's handling my case or put me through to anyone who will help. But something wasn't right about the call - they were so vague and the whole attitude of the customer service was off so I called again on May 2nd to be told that it could take 2 - 4 weeks to return my money, and they still wouldn't give me any details, a reason, or a firm deadline. I couldn't understand what I was hearing but as long as the money was on its way back, I figured I would be ok. They wouldn't give me a reason, they said it was with another department but the money would be returned to the originating bank. I was told that my account hadn't been closed on the 28th, as requested, but they were force closing it on the 30th.

Two days passed and the money was still in my Marcus account, so I called again.

#MONEYWELL ALLY DIRECT DOWNLOAD VERIFICATION#

I called on 04/28 to close the account, went through the verification process, provided my bank details, and was all set. Fast forward to April 28th 2022, and I am buying a house and need the money. I moved all of my savings to Marcus at the end of 2021.

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